How to use the FAQ Module?

The FAQ module in the Webayt content management system is used to manage frequently asked questions and their answers on your website. With this module, you can organize topics that visitors might be curious about in a question-and-answer format and display them on the relevant pages.

The FAQ Module is useful for gathering frequently asked questions about products, services, packages, support, usage, applications, or general information in one place. For each question, you can define the answer, group selection, and order information.

What is the purpose of the FAQ module?

The FAQ module is used to provide your visitors with short and clear answers. Thanks to the frequently asked questions section, users can easily find the basic information they are looking for before contacting you.

This module is particularly useful for service descriptions, package details, membership processes, technical information, support topics, or explanations that will facilitate user decision-making.

Where can I find the FAQ Module page?

To access the FAQ Module, go to the Modules section in the left-hand menu of the Webayt admin panel and enter the FAQ Module page.

 Modules → FAQ Module

This page lists previously added questions and answers. You can add new questions and answers, edit existing records, or delete them if necessary.

Question and Answer Listing Screen

On the main screen of the FAQ Module, added questions and answers are displayed in a table format. This list includes the question, answer, group information, sequence value, and action buttons.

Because question and answer texts can be long, some fields may be displayed in abbreviated form on the listing screen. To view or edit the full content, you can use the Edit button next to the relevant entry.

The following actions can generally be performed on the listing screen:

• View existing questions and answers
• Go to the new question and answer adding screen.
• Editing questions and answers
• Deleting question and answer records
• Checking the group and sequence information of the records.

Keeping track of which groups the records belong to makes it easier to display the correct questions and answers on different pages later.

How to Add a New Question and Answer?

To add a new question-and-answer record, use the Add Question & Answer tab. On this screen, you can specify the question, answer, group selection, and order information.

1. Log in to the Webayt admin panel.
2. Open the Modules section from the left-hand menu.
3. Go to the FAQ Module page.
4. Click the Add Question & Answer tab.
5. Write the question that visitors will see in the question field.
6. Enter your answer to the question in the response field.
7. If necessary, select the relevant group from the Group Selection area.
8. Enter the display order of the record in the order field.
9. Create the question-and-answer record by clicking the Add button.

Once a record is added, it will appear on the FAQ Module listing screen and become available in the relevant module field.

How to use the Question Area?

The question area is used to determine the question text that the visitor will see. Short, clear, and directly understandable questions should be preferred in this area.

For example, you can write questions that users might genuinely be curious about, such as “Webayt Who is it suitable for?”, “What are the differences between the packages?”, or “Can I change my site design?”

How to use the Answer Section?

The answer field is where you enter your explanation for the question. The answer text should clearly address the user's question and avoid unnecessary length.

When writing a response, use simple, informative, and user-friendly language. Links to relevant pages or other guide content can be provided where necessary.

What is the purpose of group selection?

Group Selection allows you to associate a question-and-answer record with a specific group. This field can be used to categorize FAQ records by purpose or to display only questions and answers belonging to a specific group within module management.

For example, general questions can be displayed on the homepage, questions about specific packages on the package page, or question-and-answer sections specific to that page can be displayed on another page. Records can be associated with appropriate groups for this purpose.

Webayt With version 1.9, the same FAQ module can be used multiple times on a single page. For example, on the same service page, you can display service-related questions first, followed by pricing questions, in two separate FAQ fields with different group selections.

For more detailed information about groups, you can review the How to Use Groups guide.

What is the purpose of the queue area?

The order field is used to determine the order in which question-answer records are displayed relative to each other.

If there are multiple question-and-answer records, the order value can affect the arrangement on the front end. Records with lower order values may be displayed earlier depending on the theme structure.

This area differs from the drag-and-drop module sorting feature introduced with Webayt 1.9. The order of question and answer records is managed from the FAQ Module screen; the order of different modules added to the page is managed from the Module Management screen.

You can strategically use the ranking values of question-and-answer records to display the most frequently asked or most important questions higher in the search results.

How to Update Questions and Answers?

To update an existing question-and-answer record, you can click the Edit button next to the record in the listing screen.

On the FAQ update screen, you can edit the question, answer, group selection, and order fields. After making changes, click the Update button to update the record.

The update screen may also include a "Lists to Update" field. In multilingual systems, this field is used to specify which language lists to update.

For more detailed information on this topic, you can review the guide "How to Use Update Lists?" .

Deleting Questions and Answers

If a question-and-answer record is no longer needed, it can be deleted using the Delete button on the listing screen.

When an entry is deleted, the relevant question and answer are removed from the FAQ list. If you may need it again later, it is recommended that you check if you really need it before deleting it.

How to use the FAQ module on pages?

Creating question-and-answer records in the FAQ Module ensures these records are readily available in the system. The FAQ Module can be used in the central Module Management page to display these records on a specific page.

Webayt With version 1.9, multiple FAQ modules can be added to the same page, displaying different question-and-answer groups in separate sections. Additionally, the "All Pages (Global Use)" option allows a common question-and-answer group to be used across all pages.

For detailed information on adding modules to pages, global usage, and drag-and-drop ordering, please refer to the "How to Add Modules to Pages?" guide.

What should be considered when using FAQs?

FAQ sections are important informational areas that facilitate visitors' decision-making process. Therefore, it is important that questions and answers contain clear, concise, and accurate information.

• Write the questions in a way that users can actually ask them.
• Keep your answers short, clear, and easy to understand.
• Make sure to group questions on similar topics together.
• Use the Order field of the records to display the most important questions higher up in the list.
• If you use more than one FAQ field on the same page, check that the correct groups have been selected.
• When global usage is selected, evaluate the module's appearance across all pages.
• Include links to relevant pages or guide content where necessary.
• After making the update, check how the page appears on the front end.

Suggestions for FAQ Content

When creating FAQs, instead of simply providing short answers, it's more beneficial to offer information that will make it easier for the user to make a decision.

Frequently asked questions, especially regarding services, packages, or support, reduce user uncertainty and decrease the need for communication. Therefore, FAQ content should be updated regularly.

If there are many questions on the same topic, grouping them and displaying only the relevant questions and answers on the corresponding pages creates a more organized structure.

Keeping your Q&A records updated as content changes helps you provide visitors with accurate information.

Summary

The FAQ Module , Webayt, is used in the content management system to manage frequently asked questions and their answers. For each entry, you can define the question, answer, group selection, and order information.

Webayt The same FAQ Module as version 1.9 can be used multiple times on a single page with different groups, or displayed globally on all pages. Module ordering is done via drag-and-drop in the central Module Management screen, while the ordering of question and answer records is managed from within the FAQ Module itself.

After the update, it is recommended that you check that the questions and answers are displayed on the relevant pages in the correct groups and in the expected order.